WestJet - Enforcement Action

On or about March 2, 2024, WestJet failed to provide passengers affected by the cancellation of flight WS1474 scheduled to depart on March 2, 2024, the information referred to in subsection 13(1) using the available communication method for which they had indicated a preference, including a method that is compatible with adaptive technologies intended to assist persons with disabilities, specifically by email, thereby contravening subsection 13(5) of the Air Passenger Protection Regulations.

On or about March 2, 2024, WestJet failed to provide, free of charge, alternate travel arrangements to passengers, whose flight (WS1474) was cancelled for reasons outside carrier's control, in the form of a confirmed reservation for the next available flight that it operated or with a carrier with which it had a commercial agreement, and that was travelling on any reasonable air route from the airport at which the passenger was located to the destination indicated on the passenger's original ticket and was departing within 48 hours of the departure time indicated on that original ticket, thereby contravening subsection 18(1) of the Air Passenger Protection Regulations.