New deadline to claim food loss due to Flat Fire in two counties

Oregon has received approval from the U.S. Department of Agriculture's Food and Nutrition Service (FNS) to extend the 10-day time period allowed to request replacement of food purchased with Supplemental Nutrition Assistance Program (SNAP) benefits that were lost or destroyed due to the Flat Fire that started Aug. 21, 2025, in Deschutes and Jefferson counties.

New deadline for SNAP replacement benefits

Households in these two counties now have until Sept. 22, 2025, to report food losses and request replacement benefits.

What about other counties?

For individuals who live in any other county, the standard 10-day rule remains in effect. Replacement requests must be made within 10 days of the incident, and verification may be required.

How to request SNAP replacement benefits

People who experienced food losses due to the fires can submit a request for replacement benefits using one of the following methods:

• By phone: Call 1-800-699-9075 or 711 (TTY), relay calls welcome
• In person: Visit a local office (find one online)
• By Mail: (Requests must be received by the deadline)
  ONE Customer Service Center, PO Box 14015, Salem, OR 97309
• By email: Send requests to [email protected]
• Online: Submit requests through a ONE Online account

The information necessary to make a request is available in the form 349D.

When does the waiver end?

People have until Sept. 22, 2025, to report food lost due to the fire. After this date, the standard 10-day reporting rule will apply.