Signal Financial Appoints VP of Member Experience and Retail Banking

Signal Financial Federal Credit Union has appointed Kevin Cannava II as its new Vice President of Member Experience and Retail Banking.

"We're thrilled to welcome Kevin to Signal Financial as our new Vice President of Member Experience & Retail Banking", Ken Cahoon, President and Chief Executive Officer, stated. "Kevin brings a wealth of leadership experience and strategic insight to our credit union and will make a substantial impact guiding our teams toward operational excellence, sustainable growth, and enhanced member satisfaction."

Cannava brings over eighteen years of leadership in retail banking and member engagement. He brings expertise in sales and service strategy, cross-functional collaboration, and development of scalable programs that enhance member satisfaction and organizational performance. Prior to joining Signal Financial, Cannava held senior roles at Apple Federal Credit Union, Northwest Federal Credit Union, Capital One Bank, and more. Throughout his career, Cannava has excelled in driving sustainable growth, optimizing frontline execution, and building high-performing teams.

Committed to operational excellence and upholding regulatory compliance, Cannava fosters a culture rooted in accountability, innovation, and continuous improvement. "I'm honored to join Signal Financial and look forward to partnering with our talented teams to deliver exceptional member experience. My focus will be on empowering our team members, leveraging data-driven strategies, and building lasting relationships that help our members achieve their financial goals. Together, we'll create a culture of service, innovation, and growth that sets Signal apart", Cannava said.

Cannava has completed advanced leadership and sales certification programs, including the Certified Professional Sales Leader (CPSL®) designation through the National Association of Sales Professionals. He is also a certified facilitator of The Member Advantage of Integrity Selling (TMA) program and holds multiple leadership and coaching credentials, including Coaching, Management, Training, Consumer Lending, and Mortgage Originating Certificates.