Parks and Recreation Launches 24/7 Parks Code of Conduct Answering Service

The Phoenix Parks and Recreation Department is excited to announce the launch of the new 24/7 Parks Code of Conduct Answering Service. This new feature, available at 602-534-9919, is designed to capture residents' concerns regarding code of conduct violations and provide a mechanism to contact Park Rangers who can respond.

The service is available 24 hours a day, providing residents with a direct line to report any concerns they may have while visiting Phoenix parks. The answering service can be used to report any violations that occur within park boundaries.

When calling the answering service, residents will speak to an operator who will log their concerns and forward them to the Park Ranger team. Rangers will then review the details of the call and respond as available, balancing other priority calls.

"We understand that our parks are a valuable resource for our community, and we want to ensure that they are safe and enjoyable for everyone," said Cynthia Aguilar, Director of the Parks and Recreation Department. "This hotline will provide residents with an instant opportunity to report information that we can then be aware of and respond to, helping us provide a better experience for all park visitors."

Callers can provide their name, phone number and email address. Park Rangers will only reach out if further information about the reported issue is needed.

If there is a life-threatening emergency or crime taking place, residents should dial 911.

To learn more about the Parks Code of Conduct and trespassing policies, residents can visit the Parks and Recreation Department's website at www.phoenix.gov/parks/code-of-conduct.

The new 24/7 Parks Code of Conduct Answering Service demonstrates the City's commitment to maintaining safe, clean, and accessible parks to be enjoyed by all. For any questions or concerns, please contact the Parks and Recreation Department's Natural Resources Division at 602-495-5458 or [email protected]. ​