Des lignes directrices multisectorielles adoptées pour lutter contre la violence et le harcèlement de tiers

Des lignes directrices multisectorielles adoptées pour lutter contre la violence et le harcèlement de tiers

6 mai 2025| Special, À l'honneur, Presse et médias, Communiqué de presse, Tourisme

Violence is not part of the job! Five sectoral social dialogue committees adopt revised guidelines to prevent and tackle third party violence and harassment (TPVH) at the workplace

Bruxelles, 6 Mai 2025

The European sectoral social partners for Local and Regional Governments, Hospitals and healthcare, Education, Hotels, restaurants and cafés (Hospitality), and Central Governments adopted the updated European Multi-sectoral Guidelines to Prevent and Tackle Third-Party Violence and Harassment Related to Work. This follows a six-month round of negotiations last year with the financial support of the European Commission.

This significant achievement demonstrates the unwavering commitment of the involved social partners to ensuring safe, inclusive, and respectful workplaces across Europe and providing evidence-based guidance to their members including health and safety representatives at work.

The revised Guidelines draw upon ILO Violence and Harassment Convention (No.190), existing policies, and collective agreements at national level to address pressing challenges in light of increased episodes of third-party violence and harassment at work following the COVID-19 pandemic and a changing world of work.
They offer to the trade unions and employers:

• Key elements for a TPVH policy devised by management and workers' representatives and trade unions, anchored in social dialogue, occupational safety and health, gender equality and non-discrimination with an intersectional approach.
• Practical tools and measures for health risk assessments - for example psychosocial risks and staffing levels-, prevention, and responses, such as social dialogue, awareness raising, training and clear reporting and complaint procedures.
• Definitions and principles on fostering a culture of respect and zero tolerance to violence and harassment including by learning from previous incidents and cooperating with relevant public authorities.
• Remedies to support victims and hold perpetrators accountable, including support and transparent investigations.
• Un joint TPVH website with practical examples of policies and collective agreements.

Following the adoption, the signatories will disseminate and promote the implementation of the guidelines among their members at the national level including in future collective agreements.

On behalf of the employers' delegation: "By concluding these updated guidelines, employers reaffirm their commitment to fostering workplaces where safety and respect are at the core, ensuring that both workers and the services delivered to citizens are protected", m'a dit Fabrice Rossi, CEMR Secretary General

On behalf of the trade unions' delegation: "Workers should never fear going to work. Violence, including gender-based violence, should never be normalised and deemed part of any job. By underlining that every workplace should have a TPVH policy and, importantly, be sufficiently staffed and resourced to do the job, the Guidelines will contribute to eradicating what has become a major safety and health risk", m'a dit Jan Willem Goudriaan, EPSU General Secretary.

On behalf of EFFAT: "As hospitality workers are exposed to third-party violence-especially young women in the sector-we welcome these guidelines, which represent a joint commitment by employers and trade unions to address third-party violence in the workplace, notably through collective bargaining. The multi-sectoral approach of these guidelines enhances their impact, and they are also innovative in tackling emerging challenges, such as violence linked to digitalisation.", m'a dit Enrico Somaglia, Secrétaire général de l'EFFAT

On behalf of HOTREC: "These guidelines will serve as a valuable tool for hospitality businesses to ensure safe workplaces. This will keep employees protected; will help attract talent; will support employers within their managerial tasks and will ultimately enhance the quality of service delivered to guests.", m'a dit Marie Audren, HOTREC Director General

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