Strengthening NGO Governance Through Digital Innovation and AI

An orientation workshop on "NGOAB Online Solution and Artificial Intelligence (AI) for NGOs" was held in Dhaka today, to introduce new digital systems and promote the responsible use of AI to modernise NGO service delivery, improve efficiency, and strengthen governance and accountability.

The workshop was organised by the NGO Affairs Bureau, in partnership with the United Nations Development Programme (UNDP) and with support from the Australian Government under the Institutional Strengthening for Promoting Accelerated Transformation (ISPAT) Project.

The workshop brought together government officials, development partners, and NGO representatives to explore how digital innovation and AI can enhance service delivery and operational effectiveness across the sector.

Delivering remarks as Chief Guest, Barrister Md. Khalilur Rahman Khan, Director General (In-charge), NGOAB, noted the critical role of NGOs in Bangladesh's development. "AI is at its best not when it replaces human thinking, but when it sharpens it. It should serve as a tool we guide, not a force that guides us," he said, emphasising balanced use of technology.

Chairing the session, Dr. K. M. Mamun Uzzaman, Director, NGOAB, highlighted the urgency of adapting to technological change. "Adopting new technologies is now a necessity but it must be done with accountability and ethical consideration," he said.

Asif Kashem, Senior Programme Manager, Australian High Commission, underscored the importance of impact and responsible use. "Technology alone is not sufficient. We need to ensure it benefits people," he said, highlighting the need for safety and data privacy.

Sheela Tasneem Haq, Senior Governance Specialist, UNDP, emphasised responsible and inclusive AI adoption. "We are the pilot, and AI is the co-pilot," she noted, underscoring the importance of addressing data bias, ethics, and the digital divide. She also stressed the need for public trust and multi-stakeholder engagement in managing risks such as misinformation and online harm.

A key highlight was the live demonstration of the NGOAB Online Solution, which marks a shift from paper-based processes to a fully digital system enabling online registration, application tracking, document submission, and integrated payments. Participants engaged actively, raising practical questions on system usability, timelines, and future features.

Another session focused on practical applications of AI for NGOs, including analytics, compliance support, content generation, and chatbot services. Technical experts demonstrated tools for reporting, data analysis, and workflow efficiency, emphasising responsible use and verification.

The orientation concluded with a call for continued collaboration among government, development partners, and civil society to scale up digital innovation while safeguarding rights and promoting trust in emerging technologies.