Guam: Watch Out for Disaster Scams

Scams often increase after disasters. Scammers may ask for money or personal information to steal your identity. If Super Typhoon Bavi damaged your home or belongings, protect your information.

After you apply for FEMA help, a housing inspector may call or text to set up a visit. The number may show as unknown or out of state. Return the call, but verify that the caller is a FEMA inspector before sharing any personal information.

How to verify it is a real FEMA inspector:

• The inspector will have your 9-digit FEMA registration number. Ask them to give it to you.
• The inspector will have a FEMA photo ID badge. Ask to see it.
• FEMA, SBA, and other disaster workers will never ask you for money or payment.
• FEMA inspectors will not ask for your bank or other financial information.

You can also call the FEMA Helpline at 671-735-1050 or 800-621-3362 to verify if the call, text, or visit is from a FEMA inspector. Give FEMA the inspector's name.

If FEMA approves your application for assistance and you chose online or mobile payment, you may get an email from [email protected]. This is a trusted payment service, even though it does not use a .gov address. Check that the sender's email address matches exactly.

Did someone apply for FEMA help using your name?

If an inspector visits but you did not apply for FEMA help, tell the inspector right away. They can ask FEMA to stop the application.

If you receive a FEMA letter but did not apply, call the FEMA Helpline at 671-735-1050 or 800-621-3362. If you use a relay or captioned phone service, give FEMA that number.

Report scams

If you think you were scammed, report it to local police right away.

To report fraud involving FEMA disaster help:

• Email: [email protected]
• Mail: FEMA, 400 C Street SW, Suite SW-1009, Mail Stop 3005, Washington, DC 20472-3005

For help with identity theft, visit IdentityTheft.gov.