Rate Increase Questions

Q 1: Why are there recent rate increases for services?

A: The necessary rate adjustments stem from long-deferred maintenance on our utility infrastructure, which is now in a failing state. Over the past 14 years, our rates have not adequately reflected the rising costs of materials, equipment, and labor, which have increased significantly.

Q2: How long has it been since the last rate increase?

A: Our rates have not seen an adequate increase in 14 yea rs. This long period without adjustment has impacted our ability to maintain and improve the quality of service that our customers expect.

Q3: What are the primary reasons for the rate increases?

A: The primary reasons include:

• Deferred Maintenance: Many necessary repairs were postponed, leading to a critical state of our infrastructure.
• Rising Costs: The costs of materials, equipment, and labor have significantly increased over the years.
• Service Reliability: The rate increases will enable us to invest in essential repairs and upgrades, ensuring that we continue to provide the reliable service you depend on.

Q4: How will the increased rates benefit customers?

A: The additional revenue generated from these rate increases will directly fund:

• Essential repairs to our aging infrastructure
• Upgrades to ensure the delivery of consistent and high-quality services
• Investments in safety measures and technology improvements

Q5: When will these new rates take effect?

A: The new rates were made effective on July 1, 2025. We encourage customers to review their upcoming bills for the updated rates.

Q6: What can customers do if they have concerns about their bills?

A: Customers who have concerns about their bills or need assistance should contact our customer service team at (706) 342-1251. We are here to help and can provide guidance.

Q7: How can I stay informed about future rate changes or service updates?

A: Customers can stay informed through:

We appreciate your understanding and support as we work to ensure our utility infrastructure is safe, reliable, and capable of meeting the needs of our communityf or years to come. Thank you for being a valued customer.