IBX teams up with Isaac Health on a new way to support brain health

Independence Blue Cross (IBX) knows that the brain is at the center of everything a person does, and that keeping it healthy is essential to their well-being. Keeping this and the cognitive well-being of its members at the forefront, IBX has teamed up with Isaac Health, a virtual-first clinic that provides brain health and dementia care. Through this new relationship, a subset of IBX Medicare Advantage members who have a diagnosis of dementia or who are at risk for dementia have access to Isaac Health's medical and support services.

"Our goal is to help members who have a diagnosis of dementia address potential brain health concerns early and be connected with the appropriate resources for support," said Dr. Luz Ramos, geriatrician and medical director at Independence Blue Cross. "Working with Isaac Health helps us do exactly this and at the same time it empowers these members to take charge of their brain health and overall well-being. This is especially important, as the National Institutes of Health estimates that the aging of our population in the U.S. is expected to cause the number of new dementia cases per year to double by 2060."

Personalized services and accessible support

Isaac Health offers a full range of medical and support services for people living with dementia and other brain health conditions. These services aim to improve quality of life for patients living with dementia and their family caregivers. The services that are included are:

• Comprehensive brain health assessments and consultations with dementia specialists.
• Neuropsychologist testing and lab imaging.
• Personalized care plans that may include cognitive therapy and cognitive behavioral therapy.
• Medication management.
• Follow-up appointments with a multidisciplinary team of neurologists, geriatricians, psychiatrists, and psychotherapists.
• Skills training to help maximize patients' independence with daily activities.
• Support groups and referrals to a network of community resources.
• Access to caregiver resources and a dedicated caregiver hotline that is staffed by trained professionals.

"We're proud to partner with IBX to bring high-quality, accessible dementia care to more people and families who need it," said Dr. Julius Bruch, CEO and co-founder of Isaac Health. "Through this program, we're creating a comprehensive support system that helps patients, and their families navigate the complexities of dementia with expert guidance and personalized support. Together with IBX, we're making it easier for members to take control of their brain health and access the right care at the right time."

Isaac Health's services are designed to be accessible to all who need it. For members with internet access, all medical consultations take place via telehealth. For those without internet access who may need extra support, Isaac Health arranges for an assistant to visit their home to help facilitate a virtual appointment.

How it works

IBX Medicare Advantage members who are eligible for these services can be referred to Isaac Health a few different ways. One way is through a referral from their primary care doctor or specialist. Another is if a member has worked with IBX Case Management due to a diagnosis of dementia or is at risk for dementia. In this case, Isaac Health's specialized team may reach out to them directly.

During outreach calls, Isaac Health specialists will introduce themselves as calling on behalf of IBX. They will also verify each member's identity for privacy and security purposes. Then they will ask a brief series of questions to determine if additional support or assessments are needed. If a member demonstrates cognitive changes in two or more areas during the initial assessment, they will have the option to schedule a follow-up virtual consultation with an Isaac Health provider.

Members with questions about IBX's work with Isaac Health can call 888-818-2059 or visit www.myisaachealth.com/IBX.

About Independence Blue Cross:

Independence Blue Cross is the leading health insurance organization in southeastern Pennsylvania. For more than 85 years, we have been enhancing the health and well-being of the people and communities we serve. We deliver innovative and competitively priced health care products and services; pioneer new ways to reward doctors, hospitals, and other health care professionals for coordinated, quality care; and support programs and events that promote wellness. To learn more, visit ibx.com. Connect with us on Facebook, LinkedIn, and Instagram. Independence Blue Cross is an independent licensee of the Blue Cross and Blue Shield Association.

Independence Blue Cross offers PPO, HMO-POS, and HMO Medicare Advantage plans with a Medicare contract. Enrollment in Independence Blue Cross PPO, HMO-POS, and HMO Medicare Advantage plans depends on contract renewal.

Independence Blue Cross offers products through its subsidiaries Independence Hospital Indemnity Plan, Keystone Health Plan East and QCC Insurance Company - independent licensees of the Blue Cross and Blue Shield Association.

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Website last updated: 03/25/2025

Media contact:
Diana Quattrone
215-815-7828 (cell)
Diana.Quattrone@ibx.com