Closer Presence, Listening and Responding: PT Vale Visits Communities and Opens Additional Grievance Post

Towuti, September 1, 2025 - Ten days after the oil pipeline leak incident on August 23, 2025, PT Vale Indonesia Tbk (PT Vale) continues its recovery efforts with a commitment to transparency and fairness.

As part of this commitment, PT Vale ensures that every complaint and concern is heard, recorded, verified, and followed up. All affected villages-Lioka, Langkea Raya, Baruga, Matompi, Timampu, and Wawondula-are guaranteed access to report grievances and receive appropriate support.

This commitment is reflected in the deployment of teams to conduct assessments in each impacted area, listening to and observing firsthand the conditions experienced by residents. To strengthen this effort, PT Vale is also working with local community leaders in each village to assist with initial data collection.

During these efforts, PT Vale received a report from a resident of Lioka Village experiencing respiratory issues, including shortness of breath and coughing, suspected to be triggered by the strong odor from oil flow in a nearby river, approximately 15 meters from her home.

Upon receiving the report, PT Vale dispatched medical personnel to examine and treat Mrs. Teki, a 71-year-old resident of Lioka Village, whose home is located about 5 kilometers from the central Grievance & Information Post at the Towuti Subdistrict Office. She received appropriate treatment and medication, and her condition will be monitored regularly by PT Vale.

"We are truly grateful. Our location is remote, and we often feel overlooked, but this swift response from PT Vale is extraordinary. I believe this kind of care will help resolve the issue," said Masikua, Mrs. Teki's husband.

In Timampu Village, PT Vale also responded to a health complaint from Arsal, a local resident, who received medical attention and medication. His condition continues to be monitored to ensure full recovery.

PT Vale's team has been visiting residents directly to listen and observe the impacts they are experiencing. The company continues to provide support through the central Grievance & Information Post at the Towuti Subdistrict Office, open daily from 07:00 to 18:00, and a 24-hour hotline.

To further improve accessibility, PT Vale will open an additional Grievance & Information Post in Timampu Village, enabling residents to report concerns more easily. The post will involve local youth in recording and collecting community grievances, which will then be verified and addressed by PT Vale.

To date, PT Vale has received 135 grievances, submitted through the central post, hotline, and field assessments. Of these, 66 have been resolved, 58 are in progress, and 11 are under verification.

Inclusive and fair transparency in every step of short-, medium-, and long-term recovery remains a core principle of PT Vale's approach.

"We care deeply about what the community is going through during this difficult time. We strive to be present, to offer reassurance and a sense of safety. We sincerely hope this situation will pass, and that we can overcome it together," said Endra Kusuma, Head of External Relations at PT Vale.