Download the AirAsia MOVE app from the Apple App Store, Google Play Store or Huawei AppGallery to receive the latest travel information including the latest flight updates under the 'Flight Status' tab in the App.

Counter check-in service will only be available for guests with reduced mobility, those travelling with an infant (under 24 months of age), pregnant guests, senior citizens and young guests travelling alone.

Pregnant guests are required to fill out a form at the counter before boarding. Guests who are more than 27 weeks pregnant are required to submit an approved doctor's medical certificate.

Guests with reduced mobility may pre-book Special Assistance (Wheelchair Service) at the time of booking or via "My Bookings" tab on the AirAsia MOVE app at least four hours before the scheduled flight departure time.

For international travel, guests must meet the requirements for every country they will travel to and transit through, including visa requirements. These requirements may change from time to time and guests are advised to check the latest requirements with the respective embassies or consulates.

The AirAsia MOVE app and airasia.com now allow guests to upload or take a photo of their Visa and receive a complete Boarding Pass, making boarding seamless and hassle-free with no unnecessary queues.

The Auto Visa Check (AVC) feature makes online check-in for international flights even easier. For destinations that require a visa or Electronic Travel Authorisation (ETA), guests can now verify their documents in real time during online check-in, from up to 14 days and until one (1) hour before departure. Simply check in via the AirAsia MOVE app or airasia.com, scan the visa sticker in your passport or upload your e-visa when prompted and once verified, your e-boarding pass will be issued instantly. If verification is unsuccessful, just head to the airport check-in counter for a quick manual document check.