American Family mobilizes response following Nevada wildfire

American Family mobilizes response following Nevada wildfire

American Family Insurance is mobilizing additional claims resources to support customers affected by the Hawk Fire in the Reno, Nevada, area.

The wildfire, which began on Saturday, Aug. 22, has impacted communities across northern Nevada. American Family is working closely with local agency owners and claims professionals to support customers with recovery efforts.

American Family has also deployed a catastrophe response vehicle to the Reno area to provide in-person assistance and claims support for affected customers.

"Our priority is helping our customers recover as quickly and smoothly as possible," said Tim Constien, chief claims officer for American Family Insurance. "We've mobilized additional claims resources and are reaching out to customers in affected areas to provide support and begin the claims and recovery process. We know this is a difficult and uncertain time for many, and we're committed to helping our customers understand their coverage and access the support they need as they begin moving forward."

American Family's customer care team has been connecting with customers in impacted areas to assess immediate needs and coordinate assistance. Local property adjusters, catastrophe response specialists, and large loss experts have been mobilized to assess damage and support customers throughout the recovery process.

As of Friday morning, American Family has received more than 35 home and auto claims related to the Hawk Fire.

Mobile claims sites
Customers can receive in-person assistance, information about the claims process and connect directly with claims representatives at:

Home Depot
5125 Summit Ridge Ct.
Reno, NV 89523

How to file a claim
Customers should prioritize their safety and follow guidance from local emergency management officials. When it is safe to do so, customers are encouraged to document any damage and begin the claims process as soon as possible.

Customers can start the claims process by contacting their American Family agency owner. Claims can also be reported 24/7:

• MyAmFam app or MyAccount on amfam.com
  Customers can file property or auto claims at any time through the MyAmFam app or MyAccount. Customers will also be able to monitor claim status, access claim details and connect with their assigned claims representative.
• Text the word STORM to 26326 (AMFAM)
  Customers will receive a link to file their claim quickly and easily from their smartphones. Message and data rates may apply.
• Call the Claims Customer Care Center at 1-800-MYAMFAM (1-800-692-6326)
  Representatives are available 24 hours a day, seven days a week.

# # #

About American Family Insurance
American Family Insurance, based in Madison, Wis., has been serving customers since 1927. We inspire, protect and restore dreams through our insurance products, exceptional service from our agency owners and employees, community investments and creative partnerships. American Family Insurance is the nation's 12th-largest property/casualty insurance company, ranking No. 226 on the Fortune 500 list. American Family has a current 'a+' credit rating through AM Best, and has distinction as a "Standing the Test of Time" company, which is represented by having an AM Best financial strength rating of 'A' or better for at least 75 years. The company offers American Family-brand products through a network of exclusive agency owners as well as nationwide through key strategic partnerships. American Family Insurance also includes Homesite and Main Street America. The company has approximately 10,500 employees nationwide.