Wake County EMS Makes Changes to 911 Call Response

Wake County EMS is updating how it will respond to emergency calls through an improved call sorting process known as "call triaging." The most appropriate resource will be dispatched first for each call. That may include an ambulance, a fire truck with an ambulance, a nurse call-line, or another resource depending on the situation. The goal is to ensure the right care gets to the largest number of patients in the right amount of time.

Wake County EMS will hold community meetings to share information about the changes. The first meeting is scheduled for Feb. 25.

Community Meeting Schedule

• Wednesday, Feb. 25, 7 p.m. - Wake County Emergency Services Education Center, 221 S. Rogers Lane, Raleigh (Virtual option available)
• Tuesday, March 3, 11 a.m. - Wake County Emergency Services Education Center, 221 S. Rogers Lane, Raleigh (Virtual option available)
• Tuesday, March 3, 7 p.m. - Morrisville Town Hall, 100 Town Hall Drive, Morrisville
• Monday, March 9, 7 p.m. - Wake County Northern Regional Center, 350 E. Holding Ave., Wake Forest (Virtual option available)
• Wednesday, March 11, 1 p.m. - Bond Park Community Center, 150 Metro Park Drive, Cary
• Wednesday, March 11, 7 p.m. - Beech Bluff County Park, 3321 NC 42, Willow Spring (Virtual option available)
• Thursday, March 12, 7 p.m. - Wendell Public Safety Station, 6021 Taylor Road, Wendell

To learn more and to register for the virtual options, visit Wake County's webpage, The Future of Wake County EMS.

As a part of the new plan, Wake County EMS is also reducing the use of ambulance lights and sirens.